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Re-help With Black Screen On The Computer?

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Re-help With Black Screen On The Computer?

Postby Sebert » Sat Oct 07, 2017 12:10 am

So i started having this problem again where right before the user account choice opens the screen turns black and I only have a cursor on my screen. I can get into safe mode and I used sfc /scannow and it picked up no errors. I did a disk clean up and i did a complete system scan with 3 different antivirus programs. But it still is going to a black screen. Is there anything specific in bios i have to change such as boot sequence?

This is my computer : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02866366&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=5097981
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Re-help With Black Screen On The Computer?

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Re-help With Black Screen On The Computer?

Postby Fionnlaoch » Sun Oct 08, 2017 6:49 pm

Get into your PC via safe mode, download malwarebytes and MSE, scan. Hopefully that clears out the virus.

If virus/malware isn't the issue, look into some driver updates and/or system restore to a few days ago when it worked.
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Re-help With Black Screen On The Computer?

Postby Ardghal » Mon Oct 09, 2017 3:31 am

1. Have you made any changes to the computer prior to this issue?

The issue (black screen) you?re facing could be related to drivers and could be resolved by updating the display drivers. Without the correct driver, the hardware or device that you want to use won't work properly.

To confirm the same, start the Computer in low-resolution video mode. This starts Windows using your current video driver and using low resolution and refresh rate settings.

This option is available in Advanced startup options.

To start you computer in low-resolution video mode, follow the steps below:

1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

2. Press and hold the F8 key as your computer restarts.

3. On the Advanced Boot Options screen, use the arrow keys to highlight Enable low-resolution video (640×480), and then press Enter.

If the problem doesn't reappear in low-resolution mode, then the issue is driver related. You can resolve this by downloading display card driver from the manufacturer's website.

I?d suggest you to visit the manufacturer?s website and update the chipset, display and graphic drivers to the latest one for Windows 7.

Refer the links below for more details on updating drivers:

Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windo...

Update drivers: recommended links http://windows.microsoft.com/en-US/windo...

Also refer: Why is my screen black when I start Windows 7? http://windows.microsoft.com/en-US/windo...
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