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Help Cant Seem To Delete Viruses?

AVG Discussion

Help Cant Seem To Delete Viruses?

Postby Feldtun » Sun Oct 15, 2017 4:57 am

my computer has trojans, malware, rogue scanners, and something called black hole. Ive used everything (super anti spyware, spybot search and destroy, ad aware, avg anti virus, malware bytes) and i manage to kill off the viruses, but for some reason there are still virus detected popping up! Can someone pls help me suggest a good virus removal program or please tell me what im doing wrong ty very much
Feldtun
 
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Help Cant Seem To Delete Viruses?

Postby Bernardin » Sun Oct 15, 2017 8:09 pm

so i tried out heebusjeebus ( the guy with the 2 dogs as his profile) method before doing anything drastic. I really dont wanna do the reinstall windows XP thing again, and i would do the virus disk thing you told me, but i probably dont have the disk. So is there an alternative other those.


also will the safe mode scanning thing do the trick? How do you know Heebus?
Bernardin
 
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Help Cant Seem To Delete Viruses?

Postby Jantis » Wed Oct 18, 2017 10:08 pm

The malware may be in your restore files.

They are probably getting removed, but are restoring themselves.

Turn off your system restore, restart your computer in safe mode *with networking*.

Update and rescan with Superantispyware (SAS) and Malwarebytes Anti-Malware (MBAM) (*).

Restart your computer and turn system restore back on.

> How to turn off system restore: http://forums.majorgeeks.com/showthread....

> How to start in safe mode: http://www.bleepingcomputer.com/tutorial...

* Although MBAM will run in safe mode, it was designed to be run in normal mode.

So after you get things back to normal, run MBAM again in normal mode.

Edited to clarify the abbreviations SAS and MBAM.

Edit @ your Additional Details:

Safe mode isn't a guarantee, but in safe mode, Windows is only running with the bare necessities - anything that doesn't need to be running isn't; and malware is more likely to be able to be removed when it isn't running.

Edit 2:

I had never heard of computer black holes until I found this here: http://www.webopedia.com/TERM/B/black_ho...

If that is what you are referring to, I can't help there...

But if it's something different, post back.
Jantis
 
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Joined: Fri Mar 14, 2014 10:24 pm


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